![]() ![]() Cloud printing works with both cloud-ready printers and legacy printers, usually with the installation of a cloud print connector on the device. When users in your company submit a print job, the Cloud service routes that job to the selected printer and formats it. It is still possible to register new printers with the new certificates, and receive print jobs without any problem. The diagram below shows a general setup that Cloud printing services work. ![]() ![]() Nothing has to be changed on the EveryonePrint server side Our engineering team tested EveryonePrint against the Google test servers that have the new certificates, as outlined here: Google is preparing to update some certificates used on the Google Cloud Print infrastructure more detailed information is available at If you have additional questions or need help, please contact Google support. We remain committed to working with you to identify affected printers and offer recommendations. We’re sorry for the inconvenience this situation may cause. See the table comparing scenarios and features supported by Cloud Print and CUPS printing. Read about each of the solutions and trade-offs (including platforms supported). O Switch to another existing print solution in your domain (for Windows/MacOS). ![]() O Switch to Common UNIX Printing System (CUPS) printing (for Chrome OS only). If the firmware cannot be updated, admins can pursue these alternatives to continue using their Cloud-Ready printers: You can get this information directly from the manufacturer (Printer OEM Contact List).ģ. For impacted printers, see if firmware updates are available. If your printer is not on this list, you can test it yourself by following these instructions.Ģ. Identify if your Cloud-Ready printers are impacted.Īs Google performs tests, we will update a list of printers that we know are impacted or not. You may also contact your printer manufacturer directly to find out if your printer will be affected and, if so, whether or not they have updated compatible firmware.ġ. We will provide you with the most up-to-date information through the Help Center. We realize how disruptive this may be for your users, which is why we are working to determine the extent of the issue. Please check with your third party solution provider. Note, however, that if you are using a third party print solution provider to handle Cloud Print connectivity (e.g., PaperCut, PrinterOn), it is possible that you may not be impacted by this change. Unfortunately, Google cannot provide an update for your printer’s firmware–only the manufacturer can. If not updated, they will eventually appear as offline in Cloud Print and stop receiving print jobs. They require an update from the printer manufacturer. These printers contain firmware that relies on expiring security certificates.
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